Our approach to getting businesses to Think Lean is to demonstrate the effectiveness of Lean by starting with dramatic improvements to key customer facing processes. The benefits in these areas are the magnet that draws people in to want to know more about how to do it themselves. This is the beginning of a Learning Organisation.
To make these early improvements a success, we lead your teams through a process of “learning by doing”. This “ Socratic” approach is proven to be the most effective way of making learning stick.
We will lead the teams to actually Deliver the Benefits to the Business:
- Increased customer satisfaction
- Increased efficiency – resources freed up
- Lower costs
- Greater co-operation, motivation and morale
In doing this Lean Thinking becomes embedded in the minds of team. They dramatically improve their:
- Focus on the customer
- Ability to improve processes
- Ability to solve problems
This naturally leads to continuous improvement
The approach to a project is in 6 stages - completed in less than three months.
- Direction setting
- Understand the current state
- Analyse the opportunities to improve
- Build action plan
- Implement
- Follow up, check and improve
after which the team is self sufficient and has its own momentum. |
